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ISO 9001:2015 - Quality Management Systems

This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.

Understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its intended results. This approach enables the organization to control the interrelationships and inter-dependencies among the processes of the system, so that the overall performance of the organization can be enhanced.


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